Shipping Policy
Shipping is on us. Every order ships free, anywhere in the world, with no minimum spend.
Processing time
Orders are dispatched within 72 hours, excluding weekends and public holidays. This timeframe may be extended during festive seasons, new collection launches or other peak periods.
Delivery times
Once your order has been dispatched, here are the indicative delivery times and the carriers we work with:
- Metropolitan France: 2 to 3 business days, with Colissimo or Lettre Suivie.
- Metropolitan France, express: delivery before 1 pm the next business day, with Chronopost 13H (Monday to Friday).
- French Overseas Departments and Territories: 5 to 6 business days, with Colissimo.
- United Kingdom: 5 to 6 business days, with Colissimo.
- Europe: 4 to 5 business days, with Colissimo International.
- Rest of the world: 5 to 6 business days, with Colissimo International.
These times are indicative and begin once your parcel has left our atelier.
Tracking and delivery
Every parcel is sent with tracking and requires a signature on delivery, so your piece is traceable from our atelier to your door. You will receive your tracking number by email as soon as your order ships.
In the event of a parcel lost by the carrier, a claim must be filed with the shipping authorities. We provide tracking and require a signature precisely to ensure optimal traceability.
A question about your order?
Write to us at contact@islistudio.com and we will get back to you.